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Privacy Policy

Privacy Policy

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Last Updated: May 11, 2026

1. Introduction

SanSara Resort & Hotel ("we," "our," or "us") operates the website sansarastays.com. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, make a booking, or communicate with us.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Full name, email address, and phone number provided when you submit a booking request, contact form, or enquiry.
  • Booking Details: Check-in and check-out dates, number of guests, room preferences, and any special requests.
  • Usage Data: Information automatically collected when you visit our website, including IP address, browser type, pages visited, and time spent on the site. This is collected solely for website performance and security purposes.

3. How We Use Your Information

Your personal information is used exclusively for legitimate business purposes, including:

  • Processing and confirming your booking requests.
  • Communicating with you regarding your reservations, enquiries, and stay-related matters.
  • Sending booking confirmations, invoices, and check-in/check-out information.
  • Responding to your questions or feedback submitted through the contact form.
  • Improving our website functionality and user experience.
  • Complying with legal obligations.

We do not use your personal data for marketing, advertising, promotional campaigns, or any purpose unrelated to your stay or enquiry. We will never sell, rent, or trade your personal information to third parties.

4. Data Sharing

We do not share your personal information with any third parties except in the following limited circumstances:

  • Service Providers: We use Amazon Web Services (AWS) to host our website and send transactional emails (booking confirmations and enquiry responses). These providers process data on our behalf and are bound by data protection obligations.
  • Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption to secure data transmitted between your browser and our server. Access to personal data is restricted to authorized personnel only.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Booking-related data is retained for a reasonable period to support operational and compliance needs.

7. Cookies

Our website may use essential cookies to ensure proper functionality. We do not use tracking cookies, advertising cookies, or any third-party analytics tools that profile user behaviour for marketing purposes.

8. Google reCAPTCHA

We use Google reCAPTCHA on our booking and contact forms to protect against spam and abuse. This service may collect information including your IP address and browser data, subject to Google's Privacy Policy and Terms of Service.

9. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of any inaccurate or incomplete data.
  • Request deletion of your personal data, subject to any legal obligations we may have to retain it.
  • Withdraw consent for communications at any time.

To exercise any of these rights, please contact us at the email address provided below.

10. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

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